okbye Withdrawal & KYC Guide
Read this once and you can take money out of your own account: the five cash-out steps, the ৳800 floor, the ৳195,000 daily ceiling, the 37 minute payout window, and the three documents that clear your first verification.
18+ · Play Responsibly
- Minimum withdrawal
- ৳800
- Daily ceiling
- ৳195,000
- Standard payout
- 37 min
- KYC review
- 2 hrs
- First cash out
- 1 hr
The cash-out route: five moves from balance to bKash
Every payout on okbye goes through the same cashier screen. Most delays start before the request is even sent: a wallet registered in a different spelling, a bonus that was never turned over 15 times, or a photo of an NID with the last four digits lost to glare. Fix those three things and a request usually clears without a single chat message.
By the end of this page you can send a request, read the status row without guessing, and know exactly which document to upload if the cashier asks for one. It is written for a phone screen, because that is where nearly every request in Bangladesh is made: a bus seat, a tea stall, a bedroom at 1am.
Step by step, in the order the cashier asks
Follow these in order. Skipping step two is the reason most first requests sit in review overnight.
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Sign in and open the cashier
Log in with the mobile number you registered. The cashier is the wallet tile on your home screen, not a tab inside the games lobby. Your withdrawable balance and any locked bonus money are shown side by side, so you can see what is actually free to move.
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Clear KYC if this is your first payout
Verification is asked for once, before your first withdrawal. Upload one accepted document and the review takes about 2 hours. Nothing leaves the account until it is approved, so start it on the same day you plan to cash out rather than at the last minute.
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Pick the wallet that carries your own name
bKash to bKash, Nagad to Nagad, Rocket to Rocket, or straight to a bank account. The name registered on the wallet must be the same name on your okbye profile. A brother's bKash number on your account will fail at the last check, even if every other detail is correct.
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Enter an amount between ৳800 and the daily cap
The box refuses anything under ৳800. Your total across one day cannot pass ৳195,000, and a day runs on UTC+06, the clock already on your phone. If you want part of it now and part later, split the requests rather than pushing one through at the limit.
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Confirm, then read the status row
A clean request moves from Pending to Paid, with a standard payout time of 37 minutes. A first withdrawal on a freshly verified account can take up to 1 hour. If the row still says Pending after that, open live chat with the reference number shown on the row.
Payment rails and what each one costs you in time
Four rails carry money in both directions. Deposits land in about 5 minutes on all of them, because the wallet confirms before the cashier does. Payouts are slower on purpose: a person releases each request, which is why the clock starts at 37 minutes rather than 37 seconds. Pick the rail you already use for groceries, because a mistyped wallet number is the most common reason a payout bounces.
- bKash ৳1005 min37 minNone
- Nagad ৳1005 min37 minNone
- Rocket ৳1005 min37 minNone
- Bank Transfer ৳1005 min37 minNone
No processing fee appears on the payout screen. If your wallet operator charges a cash-out fee on their side, that charge belongs to them and shows up inside their app, not inside ours.
Limits, clocks and bonus locks: the figures that stop a request
Three numbers decide whether a request is allowed to exist. Two of them the cashier checks while you type, so you cannot get them wrong. The third is invisible in the cashier, which is why players are surprised by it at the worst possible moment.
| Item | Figure | Where it applies |
|---|---|---|
| Minimum withdrawal | ৳800 | Every request, every method |
| Maximum daily withdrawal | ৳195,000 | All requests added together in one UTC+06 day |
| Standard payout time | 37 minutes | Verified account, no bonus attached |
| First withdrawal | 1 hour | New account, KYC just approved |
| KYC review | 2 hours | After documents are submitted |
| Bonus turnover | 15× | Before bonus money can be withdrawn |
| Minimum deposit | ৳100 | All four payment methods |
Bonus money and the winnings it produces sit in a separate pocket until the turnover requirement is finished. If you would rather not play it through, ask live chat to remove the bonus: the deposit and any real winnings release with it, but the bonus amount goes too. Decide before you ask, because it cannot be put back on the account afterwards.
Higher VIP tiers raise the daily ceiling. The okbye Bonus & VIP guide lists each tier's monthly turnover threshold alongside the payout limit that comes with it, so you can see what the next level actually changes before you chase it.
KYC before your first payout: three documents, one upload
Verification is not needed to deposit, to play, or to claim the welcome bonus. It is needed once, before the first withdrawal, and then never again unless your name or your registered number changes. Think of it as a gate you open one time.
| Document | What the reviewer checks | When it helps |
|---|---|---|
| National ID Card (NID) | Front and back, number readable, photo matches your face | Fastest option for most players |
| Passport | Photo page, machine-readable line clear, not expired | Useful when your NID name is spelled differently |
| Driving Licence | Photo page and licence number, address visible | Good backup if the NID is at a relative's house |
- Open Verification from your profile The tile sits under your balance and shows one of three states: Not started, In review, Approved. You only need to look at it once per session.
- Choose the document you actually have in the house One is enough. Pick whichever one carries the exact spelling on your account, even if that means the passport rather than the NID.
- Photograph it flat, in daylight Card on a dark table, all four corners inside the frame, no fingers over the number, no flash. The NID needs both sides.
- Submit once and leave the phone alone Review takes about 2 hours. Uploading the same picture again puts you back in the queue, so watch the state change instead of re-sending.
| Passes the review | Comes back rejected |
|---|---|
| Whole card in frame, every corner visible | A corner cropped out by the camera edge |
| Colour photo, sharp enough to read the number | Flash glare sitting across the digits |
| Original card, laid flat | A photo of a photocopy or a screenshot |
| Name identical to the account name | A short form or nickname on the document |
| Valid date, clearly unexpired | An old card kept after its renewal |
If a review comes back negative, the reason is written on the tile. Fix that one thing and send it again: most second attempts pass, because the fix is usually the glare or the missing corner rather than the document itself.
Where your ID photo goes, and where it does not
Documents travel over an encrypted connection straight into the verification queue. They are read by the team that approves payouts and are checked against the name, face and date of birth on the account. They do not appear in the lobby, they are not visible to other players, and they are never attached to anything you see on screen while playing.
Your NID number is stored as a verification record, not as a login detail, so nobody can use it to sign in on another phone. If you want to know what is held on file, live chat can walk through it with you in the conversation. Support runs entirely through chat, which is also why no email address is published anywhere on this site.
When a payout comes back: five causes and the fix
Almost every blocked request falls into one of these five rows. Read the status line on your request first; the fix is usually a single change, not a new account.
| Cause | What the row shows | What to do |
|---|---|---|
| Bonus turnover unfinished | Bonus in use | Finish the 15× or ask chat to remove the bonus |
| Wallet name mismatch | Beneficiary mismatch | Change the wallet to the name on the account |
| Wrong or closed number | Invalid wallet number | Copy the number from inside your wallet app |
| KYC still pending | Verification pending | Wait out the 2 hour review or resend a sharper photo |
| Second account for the same person | Account linked | Ask chat to close the duplicate before requesting again |
One more thing about timing: a request sent at 11:50pm UTC+06 counts against that day, and the next request after midnight counts against the new one. If you are close to the ৳195,000 ceiling, waiting twenty minutes can be the difference between a payout tonight and a payout tomorrow.
Questions from the cashier queue
All help topicsPayout basics
Verification
Blocked payouts
How long does an okbye withdrawal take?
37 minutes is the standard payout time on a verified account with no bonus attached. Your first withdrawal after verification can take up to 1 hour, because the account is still new and the request gets a second look.
The clock runs from the moment the request is confirmed, not from the moment you tap the button. A request that sits at Pending for longer than an hour is worth a chat message with the reference number.
What is the smallest amount I can withdraw?
৳800. The amount box will not accept anything below that, on any of the four methods. If your balance is under ৳800, keep playing or wait for cashback to build it up before you request.
Is there a daily limit on withdrawals?
Yes: ৳195,000 per day across all requests combined, counted on a UTC+06 day. Higher VIP tiers lift that ceiling, and the okbye Bonus & VIP guide lists what each tier allows.
Do I need KYC before depositing or playing?
No. You can register, deposit ৳100, claim the first deposit bonus and play without sending any document. Verification is required before your first withdrawal only, so you can choose when to do it.
Which documents does okbye accept?
Three: the National ID Card, a passport, or a driving licence. One is enough. Send the one whose spelling matches your account name exactly, and send both sides if you are using the NID.
Why was my ID photo rejected?
The usual reasons are a cropped corner, flash glare over the number, a photo of a photocopy, an expired card, or a name that does not match the account. The reject reason is written on the verification tile, so fix that single item and resend.
Can I withdraw while a bonus is still running?
Only once the 15× turnover on that bonus is finished. Until then the bonus and the winnings linked to it stay locked, while your own deposit and unlocked balance remain visible in the cashier. Chat can remove the bonus early if you would rather not play it through.
Can I withdraw to a family member's bKash number?
No. The wallet name has to match the name on your okbye account, which is the whole point of the verification step. Sending to a different name is the fastest way to have a request returned, and repeated attempts can hold the account for review.
My payout has been pending for over an hour. What now?
Open live chat with the reference number from the request row. Support runs 24/7. Before you write, check three things: the wallet number, whether verification shows Approved, and whether an unfinished bonus is sitting on the account. Nine times out of ten the answer is in one of those three.
Start verified, finish paid
Register with the mobile number your bKash or Nagad wallet is under, send one document when the cashier asks for it, and the ৳800 floor is the only figure you need to remember on the way out. Already have an account? The login page drops you straight into the cashier, and the app carries the same steps on Android.