okbye Privacy Policy: The Rules We Follow With Your Data

A short version, before the paragraphs

okbye holds three kinds of information: what you type in yourself, what the server records on its own, and what a payment partner sends back when money moves. We use it to run your account, to pass an ID check before a payout, and to keep stolen wallets out of the cashier.

We do not sell that information, and we do not pass your phone number to advertising networks. Everything below is the detail behind those two sentences. Where a line here reads differently from the sign-up form, this page is the one that explains how data is actually handled on an okbye account.

What you give us when you open an okbye account

Nothing is asked for twice. Every field on the okbye register form has a job, and you can see which one below before you fill anything in.

You can walk through the okbye game lobby before registering, and that visit leaves no account record behind. Collection starts the moment you submit the sign-up form.

The records the server writes on its own

Every visit creates a short log even when you are signed out: IP address, the rough city that IP points to, browser and screen size, the pages you opened, the okbye app version on your handset, and the times you started and ended a session.

Inside the okbye app the same log carries the device model and the Android build. That is how a login from a handset you have never used gets flagged in your chat inbox before a deposit is taken. Logs are used for security and for repairing broken pages, not for building an advertising profile of you.

Why each piece of data is used

Two uses that are not allowed on this platform: your data is never passed to another player, and it is never used to change the odds or limits you personally see in the okbye casino.

Sharing with wallets, game studios and nobody else

Money moves through bKash, Nagad, Rocket and bank transfer. Each partner receives your name, the wallet number and the amount, because a deposit will not clear without them. Studios in the okbye lobby, among them Evolution, Pragmatic Play, CQ9, JDB, Ezugi, FA Chai and KA Gaming, receive a session ID and the bet data for the round you play, never your phone number.

We also answer a lawful request from a Bangladeshi court or regulator when one arrives, and we keep a record of that request in the account file. What we never do is sell a database of okbye customers, or rent your contact details to tipsters and affiliate pages.

Cookies and the login session on your phone

The website sets one cookie for your login session and one that remembers language and currency. Both expire when you log out. The okbye app stores a session token instead of a cookie, and that token is replaced each time you sign in from a new handset.

Third parties set their own cookies only when a page loads a studio title. You can block cookies in the browser, though the okbye cashier will stop working without the session cookie.

How long an okbye record stays with us

Ask in chat and an agent will tell you which of these rows applies to your okbye account right now, without charging for the answer.

Asking for a copy, a correction or deletion

Three requests are open to every player: a copy of your file, a correction to a name or wallet number, and a deletion. All three start in the same place.

1. 1

   Open live chat

   Use the chat button on any okbye page. The desk is staffed at every hour, including Friday.

2. 2

   Confirm it is you

   Send the OTP the agent asks for. Never forward that code to anyone else, in or out of chat.

3. 3

   Name the request

   A copy, a correction, or a deletion. One line is enough; the agent builds the ticket from it.

4. 4

   Wait in the same chat

   Copy and correction requests are answered there. Deletion closes the okbye account first, since records cannot be split from it.

A deposit receipt tied to an open dispute cannot be deleted until that dispute is resolved, and any bonus still under turnover has to be settled before closure.

The ID check that comes before a payout

Before your first withdrawal, okbye asks for one document: a national ID card, a passport or a driving licence. The photo has to show all four corners, and the name must match the wallet you paid from. A clear upload is reviewed by the verification team within 2 hours.

The same check returns whenever a payout address changes. If a withdrawal is held, the reason appears in chat and in your account history, and 37 minutes is the normal wait from an approved request to money landing in bKash or Nagad.

How the okbye account is locked down

Pages load over HTTPS, passwords are stored as hashes rather than readable text, and a login from an unfamiliar handset needs an OTP before it opens. You can end every session from the security tab in your okbye profile, and that logging-out applies to the app as well.

The weakest point is usually the person holding the phone. No okbye agent will ask for your password, and no agent will ask you to install a screen-sharing app. Treat any message that does as a fake, and paste it into chat.

Updates and how you hear about them

When a rule on this page changes, the new version goes live here and the version marker at the top moves with it. A change that touches you directly, such as a new payment partner or a longer retention period, is announced in the message box inside your account and not only here.

Earlier versions are kept on request and can be pulled from the privacy queue in live chat.

Where to send a privacy question

Live chat, at any hour, is the only channel. The same desk handles deposit questions, payout holds and privacy requests, so there is no wrong team to reach. Ask for the privacy queue and an okbye agent forwards the case with your account attached.

We publish no email address, and we will never ask you to send a document to one. Everything stays inside the okbye chat window and your account file, which is what keeps the trail short if a question comes back months later.